Last Updated: January 1, 2025
At FM Industries LTD., we are committed to protecting your privacy. This Privacy Policy explains how we handle any information you share with us when you visit our website or contact us.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
- Contact Information: Your name, email address, phone number, and physical address when you fill out our contact form or place a custom order inquiry.
- Usage Data: Information about how you browse our website, including pages visited, time spent, and referring URLs — collected through standard web analytics tools.
- Communication Records: Any messages, inquiries, or feedback you send us through our contact channels.
- Business Information: If you are an area manager or registered partner (Uddokta), we collect business-related details necessary to manage your account.
2. How We Use Your Information
The information we collect is used solely to improve your experience and deliver our services effectively. Specifically, we use it to:
- Respond to your inquiries, quotation requests, and custom furniture orders.
- Process and manage orders for wooden doors, bedroom furniture, dining sets, and other products.
- Send you updates about your order status or relevant product information (only when you have opted in).
- Improve our website content, product offerings, and customer service.
- Manage accounts for our registered area managers and Uddokta partners.
- Comply with applicable legal and regulatory obligations in Bangladesh.
3. Information Sharing & Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., hosting providers), subject to strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority in Bangladesh.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS encryption for all data transmitted through our website.
- Restricted access to personal data — only authorized personnel can access it.
- Regular review of our data collection, storage, and processing practices.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings.
- Understand how visitors use our website.
- Improve website performance and content relevance.
You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.
6. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of any marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: